Returns & Exchanges
At Kahwa Coffee, we strive for total satisfaction with every roast; however, due to the perishable nature of coffee, we can only accept returns on non-consumable merchandise or incorrect orders reported within 30 days.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue to initiate a return authorization.
Prepare Your Package
Securely pack the unused merchandise or unopened coffee in its original packaging to ensure it remains protected during transit.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Refund
Once our team inspects the returned items, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing